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When you have a technical support contract with Struto, you get access to our technical support team. You have multiple ways to access the support services, which we cover in this article.
The first way to access the technical support team is through email. Simply email your query to support@struto.co.uk. Our support team will triage your request and assign the appropriate technical resource. They will review your query and request any needed further information from you. This will allow them to troubleshoot the problem thoroughly. They will then provide you with the information you need to solve your issue by providing technical guidance and expertise.
The second way to reach our support desk is by live chat. We have live chat enabled on our website, which you can use to access our support team. Use this channel if your request or problem is urgent but simple enough to explain over chat.
The third option is by visiting www.struto.co.uk/support. This will allow you to submit a form with detailed information on your problem. Use this if your issue is complex, but not extremely urgent.
Lastly, you have the option to phone our support team on +44 (0) 20 8126 8888 ext 401. Use this option if you have a very urgent or important query that needs to be solved instantly.